How long will it take for an order to be shipped? How long until I receive it?
Credit card orders placed online, by phone or by fax are typically shipped the same day we receive them. However, we do ask that you allow up to 48 hours for us to ship your order once we receive it. Orders placed after 3 PM on Fridays are generally shipped the following Monday.
United States Customers:
Orders that are mailed in and paid by check are subject to delay to allow time for checks to clear. Please allow up to 10 days for checks to clear. Orders paid by money order will normally be shipped the same day we receive them. Unless you ask for Express Mail delivery, all orders are sent by U.S. Priority Mail. Priority Mail normally takes three to five business days for delivery from the day we ship, but is not guaranteed by the Postal Service. Express Mail deliveries are made to most areas of the country the day following the day we ship. However, some areas of the country require two days for Express Mail delivery.
Customers Outside the United States:
Shipping to customers outside the United States generally takes anywhere from seven to twenty-one days. Orders are shipped air mail.The speed of customs clearance as well as both the U.S. Postal Service and your own country’s postal service will all affect the speed of your delivery. Please be patient! If you pay by check, be sure it is in U.S. funds. We will not accept foreign funds. All foreign checks WILL BE HELD FOR 20 DAYS TO ALLOW THEM TO CLEAR OUR BANK. You can avoid this delay by ordering with a credit card or paying with a money order. Please note: these delivery times are dependent on (1) the product(s) that you order being in stock and (2) the normal schedule and processing time for orders.
What are the shipping charges?
Shipping for all orders in the U.S. and Canada is a flat fee, no matter how many items you order. Computing shipping charges within the U.S. is simple. Unless you ask for Express Mail delivery, all orders are sent by U.S. Priority Mail. Priority Mail normally takes three to five business days for delivery, but is not guaranteed by the Postal Service.
If you want Express Mail delivery, add $15.00 to the above charges. For extra heavy orders, Express Mail may cost more than $15 extra. We will notify you if this is the case and let you decide if you wish to ship by Priority instead.
International Shipping (Outside the US and Canada)
We enjoy serving our international customers. We have shipped to many countries and locations outside the U.S., and can ship nearly anywhere in the world. Shipping to customers outside the United States generally takes anywhere from seven to twenty-one days, but in some cases may take longer. PLEASE BE PATIENT! Orders are shipped air mail. The speed of customs clearance as well as both the U.S. Postal Service and your own country’s postal service will all affect the speed of your delivery.
You are responsible for paying any duties or taxes imposed for customs or importing goods into your country.
Please use the information below to determine the shipping rate for your order. Please note that due to the wide range of shipping costs for the hundreds of countries around the world, all shipping costs are estimates only. We may find it necessary to charge more or less shipping depending on the destination and weight of your package.
Due to the complexity of shipping to hundreds of different countries, and the widely varying shipping costs to different countries, we reserve the right to adjust the shipping charges for your order. However, we will notify you via email if the shipping charges will be higher than what is shown on your shopping cart, and let you choose whether or not to complete your order.
Shipping costs are as follows:
- Flat fee for most international orders.
- Costs could vary depending on weight and destination.
- We will notify you if additional shipping charges are necessary to give you the opportunity to accept the charges or cancel the order.
If you are unsure of your charges or have questions, please contact us.
Important: Be sure to specify your country when filling out your shopping cart order form.
Do I need to sign for my package when it's delivered?
All orders totaling $100 or more normally require a signature.
Can I ship an order as a gift?
Absolutely! When you click the “Go to Checkout Now” button in our shopping cart, you’ll have the option to place a “Gift Order by Credit Card online.” Just click this option to specify the gift recipient’s address. You'll also be able to personalize your gift with a special message to the recipient.
Have we answered your questions?
If we haven't answered your question, please contact us and we'll answer within 24 hours (but usually within just a few hours or even minutes).